It is our prerogative to make you, the customer, happy. We know that our business cannot thrive without at happy, loyal client base. A huge part of gaining and maintaining this stable client base is making sure that the customer knows they are getting excellence at all times. The only way to ensure the trust and support of our customers is by guaranteeing our commitment to excellent products and excellent service.
At Phoenet.tw we are committed to building lasting relationships with our clients by providing the best quality product available. Our team of trained experts comb the markets to find the best supplier for each item on our site. We then follow up with the factories to ensure that each item is manufactured with top quality materials and identical to the original in every way. Finally, in the last minutes before shipment each individual item is hand inspected by our trained quality experts. All of this is to ensure that you receive the best quality replica items on the market. We are so confident in our quality standards that we provide a 100% quality guarantee. If you are not satisfied with your merchandise in any way you may return it for a refund or replacement.
Purchasing online, particularly when your shipment is being delivered from abroad, can make even the most experienced shopper uncomfortable. Your merchandise could be lost, held up in customs, or delivered to the wrong address. At Phoenet.tw we handle the worrying for you! We guarantee all items of your order will be delivered to you or we will reship at our own expense or refund your entire order.
Our guarantee applies to all orders placed on Phoenet.tw no matter what method of payment you choose. We issue refunds by western union, moneygram or bank wire transfer. No matter what payment method you choose your satisfaction is guaranteed.